Delivery Information

Delivery

We take delivery of your order very seriously and such as we work very closely with our carriers UPS, DPD, Hermes and Royal Mail to ensure the safe delivery of your items.

Delivery Charges

Any orders being delivered outside the UK that are larger than average consignment we reserve the right to make an additional charge to cover the increased delivery cost. We will contact you to arrange any extra costs before any payment is taken.

Next Day Delivery

On select products, we are able to offer a Next Day Delivery option. Please note, this is only available for orders being delivered to certain postcodes in the UK.
If you are in the UK, and your postcode is not in the following list, then you are eligible for our Next Day Delivery service:

BT, GY, IM, JE, KA27-28, PA20-80, PO30-41, TR21-25, ZE, AB30-38, AB44-56, FK17-21, G83, HS, IV, KW, PH17-50
Next day orders must be placed before 2pm Monday to Friday and can only be delivered on a working day (excluding Saturday or Sunday). Orders placedbefore 2pm on a Friday will be delivered Monday. Next Day orders placedafter 2pm on a Friday or over the weekend will be delivered Tuesday.

Delivery Times

We aim to deliver standard delivery goods within three to seven working days. However, please wait eight working days if you are in the UK. If you do not receive your goods after this time, please contact us (e-mail: sales@golf- inc.com or telephone +44 (0)1179567000) with your order number to hand. This number will be included in the e-mail you received when you ordered the goods from our shop. We will strive to resolve the issue immediately. Please allow up to 10 days for delivery to addresses outside of the UK.
Although we keep a large range of products in stock we may occassionally need to order items direct from the manufacturer. When this is the case we will contact you personally to let you know when your goods will be delivered.

Receipt Of Goods

Orders can be delivered to your home or work place. Deliveries are generally made on weekdays only (Monday to Friday, except Bank Holidays) and require a signature. Please ensure that someone is available to sign for the goods. If no-one is available to sign for the goods the courier will leave a card with details of how to rearrange delivery. Please feel free to contact us if you have any questions or problems.

Our Couriers

We rely on the services of third party couriers, and whilst we endeavour to deliver goods as stated there are unfortunately a few occasions when the couriers fail to perform the service that they are required to. This happens rarely, but because it does occur, albeit occasionally, we cannot be held responsible for the late delivery of an item.

Returns

Our objective is to provide a wide selection of brand name golf equipment at the best prices over the Internet. Occasionally though, you may want to return items to us. For your peace of mind and happiness we offer these terms in respect of returns and refunds for our products.

What to do if you are unhappy with your goods

If you are unhappy with any product you may return it - unused, unopened, and in its original packaging - within fourteen days for a full refund. This amount excludes all delivery costs. Please note that we are unable to issue refunds for golf equipment that shows evidence of having been used or on custom made products unless they are faulty.

If you send a product back for an exchange, we will charge you for shipping the new product back to you. Return shipping costs can only be refunded where we have sent the wrong goods in error.

What to do if you have received defective goods

All products are backed by a 12 month manufacturer's guarantee from the date of purchase. This is underwritten by the manufacturers and upon proof of purchase can be used at any dealer.
If the goods are damaged (i.e. courier damage) upon receipt please e-mail sales@golf-inc.com or call +44 (0)1179567000 within fourteen days of delivery. We aim to replace any damaged items with replacements. If this is not possible we shall issue a refund.

If your product develops a fault within the first 30 days after receiving your purchase you are able to return it for a full refund or exchange. Items must show fair wear and tear and not have been misused.
All other products within the 12 month manufacturer's guarantee should be sent back to the address below. Following inspection, we will, at our discretion, either repair, replace, or return the item to you. The item will be returned if we feel there is no manufacturing fault.

Returns Instructions

For all returning goods please include a cover note, explaining what action you would like us to take, as well as your name, address, order number, and original proof of purchase. Make sure that the goods are packaged safely and securely, using the original packaging if possible, and that you use a signed service with adequate insurance to cover the cost of the equipment to return the goods.
Please note that responsibility for any product returned remains with you until such time as we receive it and a member of our staff has signed for receipt of

the goods. If you send a product back for an exchange, you will be charged for shipping the new product back to you.

Returns Address

Golfinc Ltd
The Kendleshire Golf Club Henfield Road
Coalpit Heath
Bristol
BS36 2UY